Your trusted partner for locksmith and security solutions in London
At Franchi, we are proud to have been serving the needs of professionals and DIY enthusiasts alike for over 50 years. Established in 1970 by Guerrino Franchi, our business has built a reputation for providing a friendly, expert, and efficient service across a wide range of products and services. From locksmiths and security solutions to architectural ironmongery and hand and power tools, our experienced team is committed to helping you find the right solution for your project.
Our Story
Our journey began in 1970 when Guerrino Franchi founded the company, initially operating from a small premises under the arches at St Pancras Station. We started by supplying builders' hardware, cutting keys, and offering knife sharpening services. As the business grew, we expanded into new premises, opening additional shops to meet the demands of our customers. Today, we remain committed to providing exceptional customer service and expert advice across our comprehensive range of products.
Divisions
At Franchi, we are proud to offer a diverse range of services and products across several divisions. Our Ironmongery Division provides a wide selection of products for every situation, from hand and power tools to screws, fixings, and general building supplies. Our Specification Division offers tailored solutions for architects, builders, and designers, providing fully coordinated ironmongery packages and technical advice. Our Glass Division specializes in providing a wide range of glass door fittings, from patch fittings to door rails and door closers.
Our Expertise
Our team of experts is dedicated to helping you find the right solution for your project. With over 50 years of combined experience, our staff is fully trained to provide quality advice and assistance across a wide range of products and services. Whether you're a professional tradesperson or a DIY enthusiast, we're here to help you achieve your goals.
Our Values
At Franchi, we're committed to providing exceptional customer service, expert advice, and a wide range of high-quality products. We believe in building long-term relationships with our customers, suppliers, and partners, and we strive to continuously improve our services and products to meet the evolving needs of our customers.
Our Heritage
Established in 1970, Franchi has a rich heritage of providing a friendly, expert, and efficient service to professionals and DIY enthusiasts alike. We're proud of our 50-year history and our commitment to serving the needs of the construction industry.
Overall Experience
The reviews suggest that Franchi has a mix of positive and negative experiences. While some customers have had excellent service, others have reported poor customer service, unhelpful staff, and issues with after-sales support.
Positive Experiences
Many customers have praised the helpful and friendly staff, particularlyIndividuals such as James, Danny, Michael, Rod, Jack, and Paul, who have provided excellent service, resolved issues efficiently, and gone above and beyond to meet customer needs.
Negative Experiences
On the other hand, some customers have reported poor treatment, particularly women, who have been made fun of, spoken to in a patronising manner, or ignored by the staff. Others have experienced difficulties in getting assistance, long waiting times, and unhelpful responses to their queries.
Product and Service Quality
The quality of products and services seems to be generally good, with customers appreciating the range of products available and the expertise of the staff. However, some customers have reported issues with the website, pricing, and the quality of packaging.
